1. Exchanges for product issues
If a delivered item has a verified functional problem, manufacturing defect, or product mismatch, customers may request an exchange under the applicable warranty and stock conditions.
2. Shipping and packaging
Products are packed carefully for courier delivery. Minor pressure marks, dents, or wear to the outer retail box can occur in transit. If the product itself is undamaged and fully functional, outer-box damage alone is not normally a valid return reason.
3. Reporting damaged or faulty items
Damage, defects, or dead-on-arrival issues must be reported to Detox Tech BD within 24 hours of delivery. Delivery timing may be verified using courier records. Please keep the packaging, invoice, and clear photo/video evidence.
4. Refunds when we cannot supply
If Detox Tech BD is unable to fulfill an order because of stock unavailability or another unavoidable issue, the customer may receive a refund. Our target processing time for this situation is within 3 working days after the issue is confirmed.
5. Warranty-related refunds
If a warranty claim is approved for refund and a replacement cannot be provided, the target refund-processing period is 7 working days after final settlement is agreed.
6. Usage-based refund adjustment
Where a warranty refund is approved after the product has been used, the refund may be adjusted according to the time used from the original purchase date:
- 0–4 months: full approved refund.
- 5–8 months: up to 10% deduction from the purchase price.
- 9–12 months: up to 20% deduction from the purchase price.
7. Change-of-mind returns
Returns are not accepted solely because the customer changed their mind, preferred another product after purchase, or expected something that is not stated in the official specifications. Customers should verify compatibility, specifications, dimensions, switch/sensor type, and other important details before ordering.